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Crucial Conversations: Tools for Talking When Stakes are High
Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective PeopleA PAPERBACK ORIGINAL "Most books make promises This one delivers These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics A powerful, seven-step approach to handling difficult conversations with confidence and skill "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence..
Price: $8.00
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Boom!: Talking About the Sixties: What Happened, How It Shaped Today, Lessons for Tomorrow
In Boom!, Tom Brokaw, one of America’s premier journalists and the acclaimed author of The Greatest Generation, gives us an epic portrait of another defining era in America: the tumultuous Sixties. The voices and stories of both famous people and ordinary citizens come together in this “virtual reunion” as Brokaw takes us on a memorable journey through a remarkable time, exploring how individuals and the national mood were affected by a controversial era and showing how the aftershocks of the Sixties continue to resound in our lives today. In the reflections of a generation, Brokaw also discovers lessons that might guide us in the years ahead. Race, politics, war, feminism, popular culture, and music are all delved into here. Brokaw explores how members of this generation have gone on to bring activism and a Sixties mindset into individual entrepreneurship , as we hear stories of how this formative decade has shaped our perspectives on business, the environment, politics, family, and our national existence. Remarkable in its insights, wonderfully written and reported, this revealing book lets us join in these frank conversations about America then, now, and tomorrow. Bonus DVD: Excerpt From 1968 with Tom Brokaw, A History Channel special Praise for Boom!“Tom Brokaw does an excellent job of capturing an exciting, controversial period in American history and Boom! is a worthy addition to his growing canon.” –New York Post
“[Tom Brokaw] approaches this magnum opus with warmth, curiosity and conviction, the same attributes that worked so well for his Greatest Generation.” –The New York Times “[A] verbal scrapbook of the Sixties . . . [ Boom! shows] that the era’s core issues–racism, women’s rights, a nation-dividing war–remain central today, and that the values boomers championed haven’t yet gone bust.” – People (four stars) “Packed with memorable people, places, events . . . A ‘virtual reunion’ of 1960s folks telling what they did back then, where they’ve been since and how they assess that tumultuous decade.” – Chicago Tribune“Genuinely fascinating recollections . . . plenty of memorable anecdotes.” – The Wall Street Journal.
Price: $10.01
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No Talking
"You have the right to remain silent." However ..The fifth-grade girls and the fifth-grade boys at Laketon Elementary don't get along very well. But the real problem is that these kids are loud and disorderly That's why the principal uses her red plastic bullhorn. A lot. Then one day Dave Packer, a certified loudmouth, bumps into an idea -- a big one that makes him try to keep quiet for a whole day. But what does Dave hear during lunch? A girl, Lynsey Burgess, jabbering away. So Dave breaks his silence and lobs an insult. And those words spark a contest: Which team can say the fewest words during two whole days? And it's the boys against the girls. How do the teachers react to the silence? What happens when the principal feels she's losing control? And will Dave and Lynsey plunge the whole school into chaos? This funny and surprising book is about language and thought, about words unspoken, words spoken in anger, and especially about the power of words spoken in kindness...with or without a bullhorn. It's Andrew Clements at his best -- thought-provoking, true-to-life, and very entertaining..
Price: $8.92
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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces. Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like: *An employee speaks to you in an insulting tone that steps crosses the line between sarcasm and insubordination. Now what? *Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it. *Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later. *An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment? *Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly. *A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything. Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it. Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance..
Price: $6.71
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On Talking Terms With Dogs: Calming Signals
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The Enchanted Forest Chronicles: Dealing with Dragons / Searching for Dragons / Calling on Dragons / Talking to Dragons
Collected together for the first time are Patricia C. Wrede's hilarious adventure stories about Cimorene, the princess who refuses to be proper. Every one of Cimorene's adventures is included in its paperback edition--Dealing with Dragons, Searching for Dragons, Calling on Dragons, and Talking to Dragons--in one handsome package that's perfect for gift giving.
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Price: $14.79
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How to Improve Your Marriage Without Talking About It
Men are right. The “relationship talk” does not help. Dr. Patricia Love’s and Dr. Steven Stosny’s How to Improve Your Marriage Without Talking About It reveals the stunning truth about marital happiness:
Love is not about better communication. It's about connection.
You'll never get a closer relationship with your man by talking to him like you talk to one of your girlfriends.
Male emotions are like women's sexuality: you can't be too direct too quickly.
There are four ways to connect with a man:touch, activity, sex, routines.
Men want closer marriages just as much as women do,but not if they has to act like a woman.
Talking makes women move closer; it makes men move away.
The secret of the silent male is this: his wife supplies the meaning in his life. The stunning truth about love is that talking doesn’t help. Have you ever had this conversation with your spouse?
Wife: “Honey, we need to talk about us.” Husband: “Do we have to?”
Drs. Patricia Love and Steven Stosny have studied this all-too-familiar dynamic between men and women and have reached a truly shocking conclusion. Even with the best of intentions, talking about your relationship doesn’t bring you together, and it will eventually drive you apart.
The reason for this is that underneath most couples’ fights, there is a biological difference at work. A woman’s vulnerability to fear and anxiety makes her draw closer, while a man’s subtle sensitivity to shame makes him pull away in response. This is why so many married couples fall into the archetypal roles of nagging wife/stonewalling husband, and why improving a marriage can’t happen through words.
How to Improve Your Marriage Without Talking About It teaches couples how to get closer in ways that don’t require “trying to turn a man into a woman.” Rich in stories of couples who have turned their marriages around, and full of practical advice about the behaviors that make and break marriages, this essential guide will help couples find love beyond words. .
Price: $8.04
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Word of Mouth Marketing: How Smart Companies Get People Talking
Who Is Talking About You? Master the art of word of mouth marketing with this fun, practical, hands-on guide. With straightforward advice and humor, marketing expert Andy Sernovitz will show you how the world’s most respected and profitable companies get their best customers for free through the power of word of mouth. Learn the five essential steps that make word of mouth work and everything you need to get started using them. Understand the real purpose of blogs, communities, viral email, evangelists, and buzz—when to use them and how simple it is to make them work. Learn what sparks the irrepressible enthusiasm of Apple and TiVo fans. Understand why everyone is talking about a certain restaurant, car, band, or dry cleaner—and why other businesses and products are ignored. Discover why some products become huge successes without a penny of promotion—and why some multi-million-dollar advertising campaigns fail to get noticed. Open your eyes to a new way of doing business—that honest marketing makes more money, because customers who trust you will talk about you. Learn how to be the remarkable company that people want to share with their friends. .
Price: $15.38
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Talking to Heaven: A Medium's Message of Life After Death
"[James Van Praagh] has changed people's lives, banished the fear of death, and brought grieving parents the solace of their dead children's presence...IT IS IMPOSSIBLE NOT TO BE MOVED." ( Newsweek) This is the groundbreaking book which introduced renowned medium James Van Praagh to the world. This is the book that changed people's lives, that gave them hope, that answered their most profound questions about life after death. This is the phenomenon that continues to grow... "A wonderful and uplifting book...I highly recommend it. If you have ever feared death or grieved the loss of a loved one, James Van Praagh's spiritual stories and lessons will heal your heart. He is without a doubt one of the most gifted mediums on the planet at this time." (Brian L. Weiss, M.D., author Many Lives, Many Masters) .
Price: $3.68
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